Vicana

Technology experts



Point-of-sale

Omni-Channel

Loss Prevention

IT Services

Chain store

Grocery

QSR

Independent

Vicana knows retail



Point-of-Sale (POS) Software

Consulting and PM

Project management, process improvement, custom programming, testing, configuration, more...

Loss Prevention

Agilence Retail 20/20, analytics, coaching, data analysis outsourcing, more...

Omni-Channel

At Vicana, we are Point-of-Sale (POS) experts.

New projects, upgrade planning, project management, software selection and implementation, hardware procurement, deployment, support; we get your project done!

What we offer

Services

Point-of-Sale (POS): What we offer

Software

Island Pacific POS, Toshiba SurePOS ACE, uniCenta open source POS, more...

Hardware

Toshiba, Datalogic, Verifone, SpacePole, ELO, Lenovo, more...

Consulting and PM

Project management, process improvement, custom programming, testing, configuration, more...

Loss Prevention

Agilence Retail 20/20, analytics, coaching, data analysis outsourcing, more...

Vicana Point-of-Sale Software


About Vicana

Consulting and PM

Loss Prevention

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Best in class hardware

Toshiba Toshiba

Datalogic
Verifone
Zebra
Lenovo
Synology
HPE
spacepole

Point-of-Sale (POS) Software

Consulting and PM

Project management, process improvement, custom programming, testing, configuration, more...

Loss Prevention

Agilence Retail 20/20, analytics, coaching, data analysis outsourcing, more...

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Island Pacific Logo

Omni-Channel with Island Pacific

Mixing Vicana's deep experience in merchandising, ecommerce, analytics, POS and warehouse systems with Island Pacific's Omni-Channel solution, customers receive a world-class team of retail technology and functional experts to help transform their business.

Seamless Omni-Channel retail solution
SmartSuite hosted in private cloud SaaS
  • Retail planning and management
  • Inventory and data management
  • POS software and store operations
  • Business intelligence and analytics
  • Order management
  • eCommerce and digital Marketing
  • Integration software
Over 30 years' experience delivering retail software solutions.
Vicana and Island Pacific partnership
SmartSuite hosted in private cloud SaaS
  • Retail consulting with deep industry experience
  • Project management
  • Rollout
  • Technical services
  • Hardware procurement
  • Testing and QA
  • Training
  • Help desk support
  • PCI Certified
  • Loss prevention and operations BI - Agilence
ROI
ROI opportunities
  • Reduce technology complexity
  • Reduce corporate-owned hardware
  • Reduce company-owned licenses
  • Increase cross-channel sales
  • Track inventory movement real-time
  • One consistent view of inventory accross channels and brands
  • Increase inventory turnover
  • Capture lost sales and minimize out-of-stocks
  • Fewer markdowns = higher margins
  • Decrease delivery times to customers
  • Optimize store assets - increase EBITDA
  • Reduce labor
By taking advantage of a single software vendor throughout the Omni-Channel and Vicana as the implementation and support partner, retailers will further realize cost savings by reducing points of contact for the retail technology solution.
One software vendor across the Omni-Channel

Point-of-Sale (POS) Software

Consulting and PM

Project management, process improvement, custom programming, testing, configuration, more...

Loss Prevention

Agilence Retail 20/20, analytics, coaching, data analysis outsourcing, more...

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Agilence Logo

Leveraging our retail experience and our partnership with Agilence, Vicana offers a complete Loss Prevention BI solution. Agilence 20/20 Retail is the most advanced exception reporting tool available on the market.

Agilence 20/20 Retail combines the best features from exception reporting and business intelligence solutions into one beautifully, intuitive, powerful solution. This web-based application is able to collect, summarize and analyze information from any data input within a store or chain-wide, allowing you to easily connect the dots and spot the outliers that are affecting your bottom line.

Powerful drill-down capabilities let you move from the store level to individual line items in just a few clicks, and linked video allows you to view data and video side-by-side on one screen. 20/20 Retail offers retail loss prevention and operations a powerful, flexible and intuitive tool to combat fraud and increase efficiency chain-wide.

The Agilence tool, combined with Vicana's retail expertise and loss prevention skills, makes the ROI obtainable in just a few short months. Combine the leading LP tool with outsourced analytics by Vicana to improve your company's bottom line.

This powerful SaaS tool combined with Vicana's deep retail experience helps you save real money that can be reinvested into your business or returned to shareholders.

Point-of-Sale (POS) Software

Consulting and PM

Project management, process improvement, custom programming, testing, configuration, more...

Omni-Channel

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Vicana knows Information Technology


About Vicana

Consulting and PM

Vicana knows retail

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Vicana IT Services

With over 30 years of experience in the technology industry, Vicana provides industry leading hardware, software, support, deployment and consulting services. Enterprise, mid-size or small business, Vicana can help you reach your goals!

Microsoft cloud services
Office 365

Whether you’re working in your office or on the go, you get a familiar, top-of-the-line set of productivity tools. Always the latest versions -- create, edit, and share from your PC/Mac or your iOS, Android, or Windows device with anyone in real time.

  • Affordable way to get up to date and collaborate
  • Replace aging on-premise servers
  • Multiple devices included per user
  • Word, Excel, Outlook, OneNote, Skype for Business, Teams, Bookings...
  • Pay montly
  • Large mailbox
  • 1 TB of cloud storage per user included with OneDrive
  • Professional company identity using your own domain name
Bundle with Vicana implementation and support.
IT managed services
On pPremise or Azure servers and apps
  • Low investment with cloud servers
  • 99.9% up time
  • Hybrid on premise and cloud integration
  • Data center support
  • Digital office
Security and Disastery Recovery
  • email security with proofpoint
  • Endpoint security with McAfee
  • VPN, firewall, threat prevention
  • Cloud backup
Vicana expertise

We have the experience. You have to expertise in your industry. Leverage our skills to get ahead of the competition.

Help Desk
Support that you need at affordable prices
  • Point-of-Sale software and hardware
  • User desktop remote support
  • Troubleshooting
  • Ticket tracking
  • English and Spanish speaking support technicians
  • 24/7 support options
  • Hardware depot
  • Trained technicians who know your business
Vicana skills

Custom programming: Java, C#, Razore Pages, web apps...

Configuration, testing...

Installation, deployment...

Point-of-Sale (POS) Software and Hardware

Consulting and PM

Project management, process improvement, custom programming, testing, configuration, more...

Omni-Channel

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Professional services

Consulting and project management

Execute your projects on time and within budget with Vicana's PM services.

IT Strategy

Retailers look to us to help them identify upgrade plans, solve problems, and identify long-term IT plans. We help our clients formulate plans, set budgets and analyze the ROI.

Vendor selection

We help our customers identify software vendors and hardware manufacturers that help them meet their goals. Leverage out partnerships or use our experience to go to market and make the right decisions.

Project implementation

After we help you set your strategy and select technology vendors, we help you implement utilizing our experience in retail, management and execution.


Kevin Rosenzweig,
President and Managing Principal

Gary Bekerman,
Director

Help Desk

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Who we are:

Vicana has been serving customers since 1983.

With over 30 years of experience in the retail technology industry, Vicana provides industry leading hardware, software, support, technical and consulting services. Vicana is led by Kevin Rosenzweig, a former CIO for 15 years. Kevin began his career as an entrepreneur in QSR at Brandeis University while studying economics and politics. After Brandeis, Kevin earned a MBA at Boston College. Kevin started his consulting career in the retail practice of Arthur Andersen. As CIO of Me Salvé, Kevin led the IT department and implemented many systems and upgrades. For more information, see Kevin's profile .

Vicana brings unique experiences to selecting, implementing and supporting advanced technologies. Vicana can help you reach your goals using its over 30 years of experience in Point-of-Sale (POS), inventory management and planning, customer service, store operations, loss prevention, associate productivity improvement and technical skills.

In addition to the retail sector, Vicana provides IT services to small and medium (SMB) businesses. Vicana provides desktop support, cloud services, data center support, hardware and software procurement, backup and disaster recovery, security, digital office and many more IT services to it clients.

Vicana was founded in 1981 and opened its doors in the United States Commonwealth of Puerto Rico in 1983, by husband and wife, Victor and Anavi, who donated the combination of their names to the name of the company.

Vicana is headquartered in San Juan, PR and has an office in Armonk, NY. With both English and Spanish speaking experts, Vicana is prepared to serve a diverse client base.

Kevin Rosenzweig, President and Managing Principal

Gary Beckerman,
Director

Contact us

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Kevin Rosenzweig

President and Managing Principal

CIO, Consultant and Business Leader

Kevin, a 20-year veteran of the retail technology industry and previously a CIO, brings with him deep retail knowledge and experience through leading major technology projects, including implementations and upgrades. As CIO, Kevin set IT strategy and executed projects reaching organizational goals, as well as supporting corporate, store and merchandising software and infrastructure. While a memeber of the marketing, CRM and loyalty committee, Kevin helped to identify new and improved ways to reach, serve and interact with retail customers.

Through Kevin's tenure as CIO and consultant, he has acquired significant expertise in system architecture, retail IT management, Point-of-Sale technology, IT services, business process analysis and redesign, and project management. As a business leader, Kevin worked to improve store operations, inventory managment, reduce shrink, implement loss prevention processes and improve HR procedures. Other business initiatives that Kevin led include the rollout of new concepts, gift cards and customer loyalty, and cost savings projects in sales audit, loss prevention and electricity usage.

Kevin earned a MBA from Boston College and is a graduate of Brandeis University where he earned a BA in Economics and Politics.

Kevin Rosenzweig
Areas of expertise
  • IT management
  • Omni-Channel retail
  • Store operations
  • Project management
  • System architecture
  • IT strategy and planning
  • Data center
  • User support
  • Help Desk management
  • Point-of-Sale Systems
  • Merchandising Systems
  • Inventory control and management
  • Loss prevention
  • Process improvement
  • Payment processing and PCI
Technology experience
  • Island Pacific POS
  • Toshiba SurePOS
  • Oracle Xstore, Relate, XBR
  • JDA MMS
  • PeopleSoft HRMS
  • Microsoft SQL server
  • .NET CORE and Razor Pages web apps
  • Vicana payment authorization app (VPAA)
  • AJB RTS
  • IBM iSeries
  • Microsoft Servers
  • Mobile computing and RFgen
  • Agilence 20/20
  • Micros Store21

Who we are

Gary Beckerman,
Director

Contact us

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Gary Beckerman

Director

Gary is an experienced, results-oriented retail executive and consultant with a track record of delivering operational, financial, merchandising and product development improvements through process and organizational redesign, resulting in enhanced efficiencies, sales and profit growth. As a senior executive and consulting partner with leading department stores, mass merchants, specialty stores, wholesale, eCommerce and direct marketing companies, Gary creates value for clients through reengineering and aligning process and people, utilizing technology to achieve strategic goals.

Gary previously served as Operating Vice President reporting to the Chairman and CEO of the 4th largest discount retail chain in the US. With experience in corporate and division positions, he has a varied background and keen understanding of issues related to revenue, margin and operating income.

Kevin Rosenzweig
Areas of expertise
  • Operational efficiency
  • Inventory management
  • Process redesign
  • Project management
  • Organization design
  • Optimizing key metrics
  • Business development
  • Merchant financial planning
  • Merchandising
  • Buying
  • Product development
  • Sourcing
  • Contract negotiations
Experience
  • 30+ years of experience in various retail and whole industry verticals
  • Senior position at May Department stores, Macy's East and Caldor Corporation
  • Senior position at Arthur Andersen and BearingPoint

Who we are

Kevin Rosenzweig,
President and Managing Principal

Contact us

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Our customers

Me Salvé
Econo
Pueblo
Haggar
Preferred Mortgage PR
Advanced Dental Care of Westchester
Signstream.net
Pueblo VI

Contact us

Do you have any questions? Please do not hesitate to contact us directly. Our team will come back to you quickly to help you.