Vicana Ticketing

An easy-to-use web-based app to track, assign, and manage status of your trouble tickets. Integrated with OneDrive to attach images and documents to tickets. Save time. Integrated with Microsoft single sign-on for more secuirty and fewer passwords for you and your customers.

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Enable your company's future
Built with .NET

Includes all the bells and whistles you'll need.

We make it easy by thinking about ticketing for you. Built on Microsoft .NET and hosted in Microsoft Azure, gives you the peace mind that this app is made for the future.

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Comunicate with customers and contacts

Assign a ticket to a customer and contact. Automatically sends email updates as the status of the ticket changes.

Ticket assigment

Tickets are also assigned to internal resources or third-party partners and an email is sent for notification.

File sharing

Link your tickets to OneDrive to take advantage of advanced file sharing features.

Microsoft partnership

Built on .NET, hosted in Azure, stores data in SQL Server, single signon wiht Authenticator. Future proof, secure and reliable.

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Customizable

This is not one-size-fits-all! We can do custom integrations, configure fields, customize emial templates and more...

Secure

Microsoft single sign one with Authenticator for security. Database backedup in Azure cloud. Hosted in Azure cloud.

Personalize it.

Your logo, your colors. Custom email templates; custom statuses; custom ticket types.

Efficienty track tickets, status, and progress. Automatically communicate with customers.

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Improve your customer service.

Customers can create tickets directly on your website. With integration to Microsoft Graph, single signon allows your technicians and customers to create tickets without having to create yet another password, and security is at the forefront.

Update your customers seemlessly with automatic emails.

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By the numbers

Get started now.

We have made it easier to manager your trouble tickets.

90%

Less time to track trouble tickets

0minutes

Find your tickets quickly

It's your future

Improve your processes and customer service the easy way.

Start today.

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Contact us

Do you have any questions? Please do not hesitate to contact us directly. Our team will come back to you quickly to help you.